Awesome Customer Experience (ACE)
Personal and business success is directly proportional to the level of service you deliver.
LATEST ARTICLES
Something Missing?
Some time ago I was walking in downtown Toronto on Yonge Street and wanted a quick meal. I stopped at Villa Madina, a fast food chain which offers "Mediterranean cuisine with an emphasis on quality and convenience" I purchased a meal combo advertised as “Shawarma and...
Testing a Critical Touchpoint
Have you ever filled out a website form, hit the "Submit" button and received an error? Or, clicking "Submit" and left with what appears to be a completely non-responsive button or form? No message, no feedback, nothing? This can happen with contact forms or any type...
One Banana Becomes Three
A while back I was on a cruise with Norwegian Cruise Lines. Wanting to make a sundae at the self-serve buffet, I asked one of the buffet stewards if I could have a fresh banana. I had seen bananas at breakfast but none were displayed during lunch. With a big smile,...
Hiding in the Spam
These days, much of the communication which takes place with both prospective and new clients occurs via email. This includes both regular emails and online contact forms sent by email. Leaving an email query unanswered is a good way to annoy clients or worse, lose a...
Too Many Apologies = Alarm
Stackideas is a Malaysian company that develops and sells plugins for the Joomla Content Management System (CMS). Joomla is similar to WordPress, and a plugin is a "program" which adds functionality to Joomla. As a web designer/developer I used one of their products...
Would You Believe This Man?
In books I’ve read and, on the internet, I’ve often come across variations of the story of Einstein being asked: “Why are we here?”to which he responded:“We are here for only one purpose, and that is to serve others” Researching the above quote for this article led me...
Awesome Customer Experience (ACE)
Using the ACE website, Gilles teaches the art of delivering outstanding customer experiences.
“We will receive not what we idly wish for, but what we justly earn. Our rewards will always be in exact proportion to our service”