There’s very much to gain in being of service to others. Whenever we serve others, we’re making a deposit in our psychic bank account. We’re giving of ourselves, of our skills and we exercise kindness. As such, we’re likely to feel a sense of...
Following a theatre outing, my family and I stumbled upon this Pizzeria in Toronto and we’ve been customers ever since. It’s called Bellissimo Pizza. We like Bellissimo partly because: The pizzas have a distinctive taste. To us there’s a nostalgic...
A project comes to a close or a customer has made a significant purchase. The End. Not so fast. A simple way to add value to a service rendered, or to a product-purchase experience, is to follow up with the client after the close. A quick phone call or email will do....
What’s the most beautiful sound to someone’s ears? According to the late Dale Carnegie, American writer and corporate trainer, it’s one’s own name. As such, to build relationships with our customers and to make them feel important, because they...
Exactly one year after the purchase of our Honda from Honda Downtown in Toronto, a notice from Canada Post was left in our mailbox. It indicated a package was awaiting pick-up at the post office. To my surprise, the package in question consisted of a gift box...
