Some time ago, I was evaluating a program called “LogMeIn” for accessing & managing computers remotely. The program was offered as both a free and paid version. After reviewing the differences, I concluded that for now, the free version would suit my...
Providing customers with an awesome Experience requires creating an experience which doesn’t merely meet expectations, but exceeds expectations. Since receiving “good service” is what the majority of customers expect, we must raise the bar and...
When it comes to delivering a great customer experience, all staff must be on board otherwise the business or organization can suffer. An incorrect assumption the company’s leader may make is that all employees are reflecting the leader’s positive...
There is one secret ingredient that, when added to a business transaction, will position you above the rest. You probably guessed it, that ingredient is … exceptional service. It’s no surprise that given two fairly equal products or services, the one...
I walked into this 7-11 to purchase a mocha iced coffee. The self-serve dispenser was near-empty and I could only fill the cup one quarter of capacity. I mentioned the state of the dispenser to the cashier (owner/manager?) and that I couldn’t fill the cup....
