Awesome Customer Experience (ACE)
Personal and business success is directly proportional to the level of service you deliver.
LATEST ARTICLES
Golden Gecko, Golden Experience
From the moment I walked into Golden Gecko Coffee I knew it was a special place. What was it? It was a combination of the happy, smiling patrons, the cleanliness, the special touches, Jake the enthusiastic owner with his equally friendly staff, the level of service,...
The 24-Hour Service Challenge
There's very much to gain in being of service to others. Whenever we serve others, we're making a deposit in our psychic bank account. We're giving of ourselves, of our skills and we exercise kindness. As such, we're likely to feel a sense of fulfillment knowing we're...
The Customer’s Bottom Line, Not Yours
Following a theatre outing, my family and I stumbled upon this Pizzeria in Toronto and we've been customers ever since. It's called Bellissimo Pizza. We like Bellissimo partly because: The pizzas have a distinctive taste. To us there's a nostalgic element as the taste...
Are You Missing This Opportunity?
A project comes to a close or a customer has made a significant purchase. The End. Not so fast. A simple way to add value to a service rendered, or to a product-purchase experience, is to follow up with the client after the close. A quick phone call or email will do....
Don’t Call Me Window
What's the most beautiful sound to someone's ears? According to the late Dale Carnegie, American writer and corporate trainer, it's one's own name. As such, to build relationships with our customers and to make them feel important, because they are, whenever possible...
Honda and Wine?
Exactly one year after the purchase of our Honda from Honda Downtown in Toronto, a notice from Canada Post was left in our mailbox. It indicated a package was awaiting pick-up at the post office. To my surprise, the package in question consisted of a gift box...
Awesome Customer Experience (ACE)
Using the ACE website, Gilles teaches the art of delivering outstanding customer experiences.
“We will receive not what we idly wish for, but what we justly earn. Our rewards will always be in exact proportion to our service”