Cell phones are wondrous tools. Cell phones can also become magnets to our eyes, directing our attention in the wrong direction, as in… away from precious customers. It may not be possible or sensible to ban our employees from using their cell phones. In fact,...
rWe can learn a lot from what the public is saying about our businesses, products or service. Customers often don’t tell us directly their likes and dislikes. Often, customers will instead post positive and/or negative feedback on the internet via blogs, social...
A while back I stopped at a Pizza Pizza for a quick slice. Pizza Pizza is far from gourmet pizza but one thing you do get in terms of taste/pizza from location to location, is consistency. Kudos to them. The post’s image is from my visit. What do you notice when...
Many workers/service providers have no idea how their leader (the owner, manager or company) expects them to deliver service. Without proper training, service providers simply flounder. They may not know or understand the following: They have strong influence on the...
No Frills is a Canadian grocery store chain. When it comes to the Customer Experience… our local No Frills, “Tim & Sue’s No Frills” is Nice Frills! This particular franchise is a perfect example that creating an Awesome Customer Experience...
